Shopika is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
We collect the following information when you use our services:
- Account Information: Name, email, phone number when you create an account
- Transaction Data: Phone numbers, amounts, transaction IDs, timestamps
- Device Information: IP address, browser type, device type for security
- Usage Data: Service preferences, interaction with our platform
- Business Information: For business partners, we collect business name, type, and location
2. How We Use Your Information
We use your information to:
- Process your transactions (airtime, bundles, conversions)
- Provide and improve our services
- Send transaction confirmations and updates
- Detect and prevent fraud
- Comply with legal obligations
- Communicate about new features and services
3. Data Protection and Security
We implement appropriate security measures including:
- Encryption of sensitive data
- Secure servers and databases
- Regular security audits
- Access controls and authentication
- Secure payment processing
4. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Service Providers: Payment processors, SMS gateways (only as needed)
- Legal Requirements: When required by law or to protect our rights
- Business Partners: Only with your consent for specific services
- Network Operators: Safaricom, Airtel, Telkom for service provision
5. Data Retention
We retain your information only as long as necessary:
- Transaction records: 7 years for tax and legal compliance
- Account information: As long as your account is active
- Inactive accounts: Deleted after 2 years of inactivity
- Marketing data: Until you unsubscribe or request deletion
6. Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Delete your account and data (subject to legal requirements)
- Opt-out of marketing communications
- Object to processing of your data
- Data portability (receive your data in a structured format)
To exercise these rights, contact us at privacy@shopika.com
7. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and login state
- Remember your preferences
- Analyze website usage and performance
- Improve our services
You can control cookies through your browser settings, but disabling them may affect service functionality.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect data from children. If we discover we have collected data from a child, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. Please review their privacy policies before providing any information.
10. Changes to Privacy Policy
We may update this policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the new policy.
11. Data Protection Officer
Shopika has appointed a Data Protection Officer to oversee compliance with this policy. You can contact our DPO at:
12. Contact Information
For privacy-related inquiries:
Email: privacy@shopika.com
Phone: +254 712 095 031
Address: 6th Floor, D&D House, Nakuru, Kenya
13. Complaints
If you have concerns about our data handling, please contact us first. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner, Kenya.
By using Shopika services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.